Undercover Imports Returns Process
At Undercover Imports we hope that you have an enjoyable shopping experience and that you are fully satisfied with the service and products that you receive. If for any reason you do wish to return an item to us we are more than happy to help in any way that we can, please fill out our online returns process form here: undercoverimports.com/index.php?route=account/return/add or contact us and we can inform you of the returns process.
We allow 30 days for a return. If a purchase arrives damaged or defective, please let us know within 7 days of arrival. We may ask for a photo of the damage or ask for the item to be returned to us at no cost to you. We will then either refund you in full or replace the item (if it is still available) as you prefer.
If the purchase is not what you expected, or you would like to exchange it for something else, you can return it to us for a refund less the postage costs. We are unable to accept unwanted returns of items that appear to be used and / or missing their original packaging.
Please contactwith any questions and our customer service team will be happy to help.